Cookie Policy
Last updated June 2026.
Last updated: 2 November 2026
This Cookie Policy explains how Joulen (“Joulen”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website.
It should be read alongside our Privacy Policy, which explains how we collect, use and protect personal data more generally.
1. What are cookies?
Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.
Cookies can help websites operate effectively, remember choices you make, understand how visitors use a website and, where you have consented, support measurement, marketing and advertising activities.
Similar technologies can perform comparable functions. These may include pixels, tags, scripts, local storage and other technologies that store information on, or access information from, your device.
In this policy, we use the term “cookies” to refer collectively to cookies and these similar technologies unless otherwise stated.
2. How we use cookies
Joulen may use cookies to:
- ensure our website operates securely and effectively;
- remember choices or preferences you make;
- understand how visitors use and interact with our website;
- improve the performance, functionality and user experience of our website;
- measure the effectiveness of our digital communications and campaigns; and
- support advertising or marketing activities where you have given your consent.
We only use cookies in accordance with applicable UK data protection and electronic communications legislation, including the Privacy and Electronic Communications Regulations 2003, as amended (“PECR”), the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
3. When we ask for your consent
Where a cookie or similar technology does not fall within a legal exception, we will obtain your consent before it is placed on or accesses information from your device.
When you first visit our website, you will be presented with a cookie consent mechanism that allows you to make choices about the types of optional cookies you wish to allow.
You can:
- accept optional cookies;
- reject optional cookies; or
- manage your preferences by cookie category.
Cookies requiring consent will not be activated before you make your choice.
You can change or withdraw your consent at any time through Cookie Settings [insert link or cookie-settings control]. Withdrawing consent will not affect the lawfulness of any processing that took place before it was withdrawn.
Where we introduce a new cookie or use an existing cookie for a materially different purpose, we will update the information we provide and obtain fresh consent where required.
4. Cookies that do not require consent
Not every cookie requires consent.
PECR contains specific exceptions that allow certain cookies and similar technologies to be used without prior consent where the relevant legal conditions are satisfied.
Strictly necessary cookies
We may use cookies without consent where they are strictly necessary to provide a service you have requested or to enable the website to operate as required.
These may include cookies used for purposes such as:
- website security;
- fraud prevention;
- maintaining network or system security;
- remembering information required to complete an action you have requested;
- maintaining a user session; or
- recording and respecting your cookie preferences.
These cookies cannot normally be disabled through our cookie preference centre because the website may not function correctly without them.
Statistical and analytics cookies
Following changes introduced by the Data (Use and Access) Act 2025, certain technologies used solely to collect statistical information about how a website or online service is used may be used without prior consent where the legal requirements of the statistical purposes exception are met.
Joulen will only rely on this exception where:
- the sole purpose of the technology is to collect statistical information about use of the website with a view to improving it;
- information is not used to profile individuals, make decisions about them or support advertising;
- personal data is retained only for as long as necessary before being aggregated;
- appropriate measures are used to prevent individuals from being identified from aggregated information;
- clear information about the use of the technology is provided; and
- users are given a simple and free means of objecting.
Where an analytics technology does not meet all of these requirements, we will obtain your prior consent before using it.
Appearance and functionality cookies
We may also use certain cookies without prior consent where their purpose is solely to adapt or improve the appearance or functionality of the website for your device or in line with your preferences.
Where we rely on this exception, we will provide clear information about the technology and give you a simple and free means of objecting to its use.
This exception does not permit us to personalise content based on inferred interests or browsing behaviour, or to select advertising for you. We will obtain consent where cookies are used for those purposes.
Communications cookies
Certain technologies may also be used without consent where their sole purpose is to enable or facilitate the transmission of a communication over an electronic communications network.
We will only rely on any legal exception where the relevant statutory requirements are satisfied.
5. Types of cookies we use
The cookies used on our website may fall into the following categories.
Strictly necessary
These cookies are required for the website to operate securely and correctly or to provide functionality you have specifically requested.
They may also be used to record your cookie choices.
Consent required: No.
Analytics and performance
These technologies help us understand how people interact with the website, for example which pages are visited, how visitors navigate through the website and whether technical errors occur.
Where the use of these technologies satisfies the statutory statistical purposes exception described above, consent may not be required and you will instead be provided with a simple means of objecting.
Where the requirements of that exception are not met, these technologies will only operate after you have given your consent.
Consent required: Depends on the purpose and configuration of the technology.
Functional and preference cookies
These technologies allow the website to remember choices you make or enhance the way the site appears or functions.
Where the requirements of the statutory appearance exception are satisfied, prior consent may not be required and you will be provided with a simple means of objecting.
Where the exception does not apply, we will obtain consent before using them.
Consent required: Depends on the purpose and configuration of the technology.
Marketing and advertising
These cookies and technologies may be used to understand the effectiveness of marketing activity, measure advertising performance, build audiences or deliver advertising relevant to users.
Marketing and advertising technologies do not fall within the statistical purposes exception simply because they also generate analytics information.
We will not activate marketing or advertising cookies until you have given your consent.
Consent required: Yes.
6. Cookies currently used on this website
The table below provides information about the cookies and similar technologies currently used on the Joulen website.
[LIVE COOKIE TABLE TO BE INSERTED FROM CONSENT MANAGEMENT PLATFORM]
The table should identify, for each cookie or technology:
Information
Details
Cookie / technology name
Name of cookie, tag, pixel or other technology
Provider
Joulen or relevant third party
Purpose
What the technology does and why it is used
Category
Strictly necessary, analytics, functional or marketing
Duration
Session duration or expiry period
First / third party
Whether it is operated by Joulen or another organisation
Consent / exception
Whether consent is required or the applicable PECR exception
We regularly review the cookies and technologies deployed on our website and will update this information when they change.
7. Third-party cookies and technologies
Some technologies used on our website may be provided by third-party service providers.
Where third parties set or access information on your device, we will provide information about those organisations and the purposes for which their technologies are used.
Where consent is required, those technologies will not operate until you have provided the appropriate consent.
Third-party providers may process information in accordance with their own privacy policies. Where their processing involves personal data for which Joulen is responsible, we take appropriate steps to ensure that our use of those providers complies with applicable data protection law.
Details of relevant third-party providers are included in our cookie table and/or cookie preference centre.
8. How to manage your cookie preferences
You can review or change your choices at any time by selecting:
Cookie Settings
[Insert persistent Cookie Settings link/button]
Your consent choices should be as easy to withdraw as they are to provide.
Where we use a cookie under the statistical purposes or appearance exceptions, rather than on the basis of consent, you will also be provided with a simple and free way to object to that use.
You can additionally control or delete cookies through your browser settings. Please be aware that disabling certain cookies through your browser may affect how the website operates.
9. Personal data collected through cookies
Some cookies and similar technologies may involve the processing of personal data, such as online identifiers, device information, IP addresses or information about your use of our website.
Where personal data is processed, we will do so in accordance with applicable data protection law.
More information about how Joulen processes personal data, including your rights, the lawful bases we rely upon and how to contact us, is available in our Privacy Policy [insert link].
10. How long do cookies remain on your device?
The period for which a cookie remains on your device depends on its purpose.
Session cookies are normally deleted when you close your browser.
Persistent cookies remain on your device for a defined period or until you delete them.
We limit cookie durations to what is appropriate for their purpose. Specific expiry periods are set out in our cookie table or cookie preference centre.
Where we rely on the statistical purposes exception, individual-level personal data will only be retained for as long as necessary to produce appropriately aggregated statistical information.
11. Changes to this Cookie Policy
We may update this Cookie Policy from time to time, including when:
- the cookies or technologies used on our website change;
- our purposes for using them change;
- our service providers change; or
- applicable legislation or regulatory guidance changes.
We will publish the updated policy on this page and update the “Last updated” date above.
Where a change affects a purpose for which your consent is required, we will obtain fresh consent where necessary.
12. Contact us
If you have any questions about our use of cookies, similar technologies or personal data, please contact Joulen using the contact details provided in our Privacy Policy.
You also have the right to raise concerns about the use of your personal data with the Information Commissioner’s Office (ICO). Further information is available at the ICO website.