Privacy Policy

Last updated: 9 September 2026

Joulen is committed to protecting your privacy and being transparent about how we collect and use personal information.

This Privacy Notice explains how Power On Technologies Limited trading as Joulen ("Joulen", "we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, contact us, interact with us or otherwise engage with our business.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).

This Privacy Notice applies to personal information collected through:

• our website at joulen.com
• website forms and enquiries
• email, telephone and other communications with us
• our sales, marketing and business development activities
• events, exhibitions and meetings
• our relationships with customers, prospective customers, suppliers, partners and other business contacts

1. Who we are

The organisation responsible for your personal information is:

Power On Technologies Limited trading as Joulen

Company number: NI643146

Registered office: 19 Bedford Street, Belfast, BT2 7EJ, United Kingdom

Email: info@joulen.com

Telephone: 0330 043 7806

For questions about this Privacy Notice or how we process personal information, please contact us using the details above.

2. What personal information do we collect?

The personal information we collect depends on how you interact with us.

Information you provide directly

We may collect personal information when you:

• submit an enquiry through our website
• request information about Joulen or our products and services
• request a meeting, demonstration, proposal or other information
• contact us by email, telephone or other means
• meet us at an event or exhibition
• subscribe to receive communications from us
• otherwise interact with us in a business or professional capacity

This information may include:

• your name
• job title
• company or organisation
• work email address
• telephone number
• business address
• the content of your enquiry or correspondence
• information relating to your interest in our products or services
• any other information you choose to provide to us

Information collected automatically

When you visit our website, we may collect certain technical and usage information automatically, depending on the choices you make through our cookie consent platform.

This may include:

• your IP address
• browser type and version
• device type
• operating system
• approximate location derived from your IP address
• pages you visit
• links and content you interact with
• referring websites or sources
• date and time of your visit
• information about how you interact with our website and digital advertising

Further information about our use of cookies and similar technologies is set out in Section 7 below.

Information from third parties and public sources

We may obtain business contact information from third parties and publicly available sources where this is lawful and appropriate.

For example, this may include information from:

• business partners
• event and exhibition organisers
• publicly available company websites
• professional networking platforms
• marketing and advertising platforms
• business directories
• customers and other business contacts
• other publicly available sources

This information may include your name, job title, employer, professional contact details and other information relating to your business or professional role.

Where we collect personal information from a source other than you, we will provide you with the information required by applicable data protection law within the relevant legal timeframe.

3. How we use your personal information

We may use personal information to:

• respond to your enquiries and requests
• provide information about Joulen and our products and services
• arrange meetings, demonstrations and discussions
• develop and manage relationships with customers, prospective customers and business contacts
• prepare proposals and progress potential commercial relationships
• administer contracts and business relationships
• communicate with customers, suppliers and partners
• send relevant marketing and business communications where permitted by law
• manage event and exhibition activity
• understand and improve our website and digital marketing
• measure the effectiveness of our advertising and marketing campaigns
• maintain records of your communication preferences
• protect the security of our website, systems and business
• detect and prevent fraud, misuse or unlawful activity
• comply with legal and regulatory obligations
• establish, exercise or defend legal claims
• operate, improve and develop our business

We will not use your personal information for purposes that are incompatible with those described in this Privacy Notice unless we have a lawful basis for doing so and, where required, have provided you with appropriate information.

4. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information.

The lawful basis we rely on will depend on the nature and purpose of the processing.

Contract

We may process personal information where this is necessary to enter into or perform a contract with you or your organisation, or to take steps at your request before entering into a contract.

For example, this may include responding to requests for proposals, providing our products or services and managing contractual relationships.

Legal obligation

We may process personal information where this is necessary to comply with a legal or regulatory obligation.

For example, this may include maintaining appropriate business and financial records or responding to lawful requests from regulators, government bodies or law enforcement authorities.

Legitimate interests

We may process personal information where this is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• operating and managing our business
• developing and maintaining business relationships
• promoting Joulen's products and services to relevant business contacts where permitted by law
• responding to business enquiries
• understanding how our website and marketing perform
• improving our products, services and website
• protecting the security of our systems and information
• establishing, exercising or defending legal claims

Where we rely on legitimate interests, we consider the nature of the processing, the reasonable expectations of the individual and the potential impact on their rights and freedoms.

Consent

We rely on consent where this is required by law.

For example, we seek appropriate consent for non-essential cookies and similar technologies used for analytics, advertising and marketing purposes.

Where we rely on consent, you can withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Business-to-business marketing

Joulen is primarily a business-to-business organisation. However, UK data protection and electronic marketing rules still apply to the use of personal data for B2B marketing.

We may use professional contact details to send relevant information about Joulen, our products, services, events and other business-related communications.

Corporate subscribers

Under PECR, electronic marketing rules on consent do not generally apply to corporate subscribers, such as limited companies and LLPs.

This means we may send relevant B2B marketing communications to corporate business contacts without obtaining PECR consent, provided that we comply with applicable data protection requirements where personal data is involved.

Where we use an individual's name, work email address or other personal data for B2B marketing, we will have an appropriate lawful basis under the UK GDPR. In many cases, this may be our legitimate interests in promoting our products and services to relevant business contacts.

We will consider the nature of the contact, the relevance of the communication and the individual's reasonable expectations before relying on legitimate interests.

Sole traders and certain partnerships

Sole traders and certain types of partnership are treated as individual subscribers under PECR.

Where required, we will obtain appropriate consent before sending unsolicited electronic marketing communications to individual subscribers unless we are able to rely on the applicable "soft opt-in" under PECR.

Your right to opt out

You can opt out of direct marketing at any time.

Every relevant electronic marketing communication from us will provide a clear way to unsubscribe or opt out.

You can also contact us at info@joulen.com and ask us to stop sending you marketing communications.

If you object to the use of your personal information for direct marketing purposes, we will stop using your personal information for that purpose.

We may retain limited information on a suppression list where necessary to ensure that we respect your request not to receive further marketing communications.

6. Marketing and advertising platforms

We use a number of third-party platforms to help us manage marketing activity and understand the effectiveness of our advertising.

These currently include:

• Google Analytics
• Google Ads
• Meta advertising services
• LinkedIn advertising services

Depending on the technologies in use and the choices you make through our cookie consent platform, these providers may collect or receive information about your interaction with our website.

This may be used to:

• understand how visitors use our website
• measure website traffic and performance
• understand how users arrive at our website
• measure the effectiveness of advertising campaigns
• create audiences for advertising campaigns
• deliver or measure relevant advertising
• help us understand which marketing activity is effective

We will seek consent before placing or accessing non-essential cookies or similar technologies on your device where required by PECR and applicable data protection law.

Our use of these platforms is also subject to the relevant privacy practices of the platform providers.

7. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small text files or other technologies that can be stored on or accessed from your device when you visit a website.

We use a cookie consent platform to enable you to make choices about non-essential cookies and similar technologies.

Strictly necessary cookies

Some cookies and technologies are necessary for the operation, security and functionality of our website.

These do not require consent where they fall within the applicable legal exemptions.

Analytics cookies

We use Google Analytics to help us understand how visitors use our website.

This may help us analyse website traffic, visitor behaviour and the performance of our website.

Analytics cookies will only be used where you have provided consent where consent is required.

Advertising and marketing cookies

We use technologies associated with Google Ads, Meta and LinkedIn to help measure the effectiveness of our advertising and marketing activity and, where applicable, support advertising campaigns.

These technologies may collect information about your interaction with our website and may be used to measure conversions, understand advertising performance or support audience and advertising activity.

Non-essential advertising and marketing technologies will only be used where you have provided the appropriate consent.

Managing your preferences

You can manage your cookie preferences using our cookie consent platform.

You can also control cookies through your browser settings. However, deleting or blocking certain cookies may affect the functionality of some parts of our website.

Our cookie consent platform provides more detailed information about the cookies and similar technologies currently used on our website, including their purpose and, where applicable, the relevant provider.

8. HubSpot

We use HubSpot to help us manage customer and business contact relationships, enquiries, sales and marketing activity.

Depending on how you interact with Joulen, HubSpot may process information such as:

• your name
• business contact details
• company and job title
• website enquiry information
• communications with us
• information about your interactions with our marketing communications
• information relevant to our sales and business development activity

We use this information to manage enquiries and business relationships, communicate with contacts and, where permitted by law, carry out relevant marketing activity.

HubSpot processes personal information on our behalf and/or in accordance with the applicable role it performs in the relevant processing activity. Appropriate contractual and data protection safeguards are put in place as required.

9. Who we share personal information with

We may share personal information with trusted third parties where this is necessary, lawful and appropriate.

These may include:

• IT, website and hosting providers
• HubSpot
• Google
• Meta
• LinkedIn
• analytics, advertising and marketing service providers
• professional advisers, including legal, accounting and financial advisers
• event and exhibition organisers
• business partners and service providers
• insurers
• regulators, government bodies and law enforcement agencies where required or permitted by law
• other suppliers who provide services to us

Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable contractual and organisational safeguards are in place.

We do not sell personal information.

10. International transfers

Some of our service providers may process personal information outside the United Kingdom.

For example, international transfers may arise through our use of global technology, CRM, analytics, advertising and cloud service providers.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place as required by UK data protection law.

Depending on the circumstances, these safeguards may include:

• a UK adequacy regulation
• the UK International Data Transfer Agreement
• the UK Addendum to the EU Standard Contractual Clauses
• another legally recognised transfer mechanism

Where appropriate, we will implement additional safeguards to protect personal information transferred internationally.

11. How long we keep personal information

We only keep personal information for as long as necessary for the purposes for which it was collected, including to meet any legal, regulatory, accounting or reporting requirements.

The length of time we retain information depends on the nature of the information and our relationship with you.

For example:

Enquiries and prospective customer information may be retained for as long as necessary to manage the enquiry and any resulting business relationship.

Customer and contractual information may be retained for the duration of the relationship and for an appropriate period afterwards where necessary for legal, financial or regulatory purposes.

Marketing information may be retained while you remain eligible to receive marketing from us, unless you unsubscribe or object.

Suppression information may be retained where necessary to ensure that we continue to respect an opt-out or objection to direct marketing.

Website and analytics information will be retained in accordance with the settings and retention periods of the relevant systems and technologies, subject to the choices you make through our cookie consent platform.

We periodically review the information we hold and securely delete or anonymise personal information when it is no longer required.

12. How we protect personal information

We take appropriate technical and organisational measures to protect personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Our measures may include appropriate controls relating to:

• access to information
• system and account security
• data storage
• confidentiality
• monitoring and maintenance
• the management of third-party service providers

The measures we apply are designed to reflect the nature of the information and the risks associated with its processing.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure.

13. Your rights

Under UK data protection law, you have a number of rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

Access your information

You can ask us to confirm whether we process personal information about you and request access to that information.

Correct inaccurate information

You can ask us to correct personal information that is inaccurate or incomplete.

Request deletion

In certain circumstances, you can ask us to delete your personal information.

This right is not absolute, and we may need to retain certain information where we have a lawful reason to do so.

Restrict processing

In certain circumstances, you can ask us to restrict how we process your personal information.

Object to processing

You can object to certain processing where we rely on legitimate interests.

You have an absolute right to object to the processing of your personal information for direct marketing purposes.

Data portability

In certain circumstances, you may ask us to provide personal information you have provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

Withdraw consent

Where we rely on your consent, you can withdraw that consent at any time.

These rights are subject to certain conditions and exemptions under applicable law.

14. How to exercise your rights

To exercise any of your data protection rights, please contact us at:

Email: info@joulen.com

Post: Data Protection, Power On Technologies Limited trading as Joulen, 19 Bedford Street, Belfast, BT2 7EJ, United Kingdom

We may ask you for information necessary to verify your identity before responding to your request.

We will respond to valid requests without undue delay and normally within one month of receiving the request, subject to the circumstances and any applicable legal extension.

Where a request is complex or where we have received a number of requests from you, we may be entitled to extend the response period in accordance with applicable law. If this applies, we will let you know.

In most circumstances, you will not have to pay a fee to exercise your rights. However, applicable law may allow us to charge a reasonable fee or refuse to act on a request where it is manifestly unfounded or excessive.

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first and we will seek to resolve your concerns.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about making a complaint is available from the ICO.

16. Automated decision-making

We do not currently use personal information to make decisions based solely on automated processing where those decisions produce legal or similarly significant effects on individuals.

If this changes, we will provide the information required by applicable data protection law.

17. Links to other websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices or content of those third parties.

We recommend that you review the privacy notice of any third-party website or service before providing personal information.

18. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to:

• our business
• our products and services
• how we process personal information
• the technologies and service providers we use
• applicable law and regulatory guidance

The latest version of this Privacy Notice will always be published on our website.

Where appropriate, we will take additional steps to bring significant changes to your attention.

19. Contact us

If you have any questions about this Privacy Notice or how Joulen processes your personal information, please contact us:

Power On Technologies Limited trading as Joulen

19 Bedford Street, Belfast, BT2 7EJ, United Kingdom

Email: info@joulen.com

Telephone: 0330 043 7806

Company number: NI643146